Privacy policy

PRIVACY POLICY

Last Updated: September 1, 2026

GEMYENA LLC ("GEMYENA," "we," "us," or "our") operates this website and online store, including all related content, features, products, services, and tools made available through the website (collectively, the "Services").

This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you visit our website, use our Services, place an order, make a purchase, contact us, or otherwise interact with GEMYENA.

By accessing or using the Services, you acknowledge that you have reviewed this Privacy Policy. Nothing in this Privacy Policy is intended to limit any privacy rights or protections that cannot lawfully be waived under applicable law.

Personal Information We Collect

When we use the term "personal information," we mean information that identifies, relates to, describes, or can reasonably be associated with you or another individual.

Depending on how you interact with our Services, where you live, and as permitted or required by applicable law, we may collect the following categories of personal information.

Contact Information

We may collect your name, billing address, shipping address, email address, telephone number if provided, and other contact information you provide to us.

Order and Transaction Information

We may collect information about products you view, add to your cart, purchase, return, exchange, or cancel, as well as your order history, transaction details, and related information.

Payment Information

We may collect payment-related information necessary to process your transactions, including payment method, transaction details, payment confirmation, and other financial information.

Payment card information is processed through authorized payment processors. GEMYENA does not store or have access to your complete payment card number except as handled by authorized payment service providers.

Account Information

If you create an account, we may collect information such as your email address, password, preferences, and account settings.

Communications

We may collect information you provide when you contact us, including customer service inquiries, reviews, feedback, or other communications.

Device and Usage Information

We may automatically collect information about the device, browser, and network connection you use to access our Services. This may include your IP address, browser type, operating system, device identifiers, pages viewed, referring pages, and information about how you interact with our website.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, analyze website usage, improve our Services, personalize your experience, and support advertising and marketing activities.

Sources of Personal Information

We may collect personal information directly from you when you place an order, create an account, contact us, subscribe to communications, or otherwise provide information.

We may also collect information automatically when you browse or interact with our website, through cookies and similar technologies, from Shopify and other service providers that process information on our behalf, and from payment processors, shipping providers, analytics providers, advertising partners, and other third parties.

How We Use Personal Information

We may use personal information to provide and operate our Services, process and fulfill orders, process payments, arrange shipping and delivery, process returns and refunds, provide customer support, communicate with you about your orders and account, maintain and improve our website, personalize your shopping experience, recommend products, analyze website performance, detect and prevent fraud or security incidents, send marketing and promotional communications where permitted by law, provide and measure advertising, comply with legal obligations, enforce our policies, and protect GEMYENA, our customers, and our Services.

Marketing and Advertising

We may use personal information to send marketing and promotional communications and to provide, personalize, and measure advertising for our products and Services.

Depending on where you live and applicable law, you may have the right to opt out of certain forms of targeted advertising, sale, or sharing of personal information.

Where required by applicable law, we will honor legally recognized opt-out requests and applicable browser-based privacy signals, including the Global Privacy Control.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing communications.

Even if you opt out of promotional communications, we may continue to send you transactional or service-related communications, such as order confirmations, shipping updates, and account-related messages.

How We Share Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business and provide our Services.

These third parties may include Shopify, payment processors, shipping and fulfillment providers, customer support providers, website and technology providers, analytics providers, advertising and marketing partners, fraud prevention and security providers, professional advisers, and government authorities or law enforcement agencies where required by law.

We may also disclose personal information when you direct us to do so, when you provide consent, or when disclosure is reasonably necessary to protect our rights, customers, Services, or property.

We may disclose personal information in connection with a merger, acquisition, financing, sale of assets, bankruptcy, restructuring, or other business transaction.

Shopify

Our online store is powered by Shopify.

Shopify may collect and process personal information relating to your access to and use of our Services in order to provide and improve its platform and related services.

Information submitted through our store may be transmitted to and processed by Shopify and other service providers, including providers located in countries other than where you reside.

For more information about how Shopify handles personal information, please review Shopify's applicable privacy policies.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our Services, complete transactions, maintain business and transaction records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of personal information.

Your Privacy Rights

Depending on where you live and subject to applicable law, you may have certain rights relating to your personal information.

These rights may include the right to access or know what personal information we maintain about you, request correction of inaccurate information, request deletion of personal information, obtain a copy of certain personal information, opt out of certain sales or sharing of personal information, opt out of certain targeted advertising, and appeal certain decisions concerning privacy requests.

These rights are not absolute and may be subject to exceptions provided by applicable law.

Exercising Your Privacy Rights

To submit a privacy request or ask a question about our privacy practices, please contact us at:

Email: contact@gemyena.com

GEMYENA LLC
1207 Delaware Ave #4742
Wilmington, DE 19806
United States

We may need to verify your identity before processing certain privacy requests.

Where permitted by applicable law, you may authorize another person to submit a privacy request on your behalf. We may require reasonable evidence that the individual is authorized to act for you.

We will respond to valid privacy requests within the timeframe required by applicable law.

Non-Discrimination

We will not discriminate against you for exercising privacy rights available to you under applicable law.

Children's Privacy

Our Services are not directed to children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us in violation of applicable law, please contact us so that we can review the situation and, where appropriate, delete the information.

Third-Party Websites

Our Services may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, content, or security of third-party websites or services that we do not control.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

International Data Transfers

GEMYENA and our service providers may process or store personal information in countries other than the country in which you reside.

Where required by applicable law, we use legally recognized safeguards for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, Services, technology, or applicable laws.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy and provide any additional notice required by applicable law.

Contact Us

If you have questions about this Privacy Policy or wish to exercise a privacy right available to you under applicable law, please contact: