Shipping policy

SHIPPING POLICY

By placing an order with Gemyena, you agree to the terms outlined below. These terms are designed to ensure transparency and set clear expectations regarding our shipping process.


Shipping Coverage

We currently ship exclusively within the United States.


Shipping Costs

We are pleased to offer free shipping on all orders, with no minimum purchase required.

There are no additional shipping fees at checkout.


Processing & Delivery Times

We offer one processing option:

Standard Processing (Free)

  • Processing Time: 3–5 business days
  • Estimated Delivery Time: 5–8 business days after shipment


General Information

We strive to maintain accurate inventory at all times. However, in rare cases of stock discrepancies, we may be unable to fulfill an item immediately.

If this occurs, we will contact you with the following options:

  • Wait for the item to be restocked
  • Receive a store credit


Shipping Process

Orders are typically processed within 1 to 5 business days after payment is received.

Please note:

  • Orders are not processed on weekends or public holidays
  • A short delay (up to 24 hours) is allowed to modify your shipping address

Important distinction:

  • Processing = preparing your order
  • Shipping = dispatching your order
  • Delivery = arrival at your address

During peak periods, total delivery time may occasionally extend up to 2–4 weeks.

In exceptional cases, delivery may take up to 5 weeks. If this happens, we will provide an appropriate solution.


Delayed Orders

If your order has not arrived within 5 weeks, please contact us at:

contact@gemyena.com

To help us assist you quickly, please include:

  • Order number
  • Email used for purchase
  • Full name
  • Approximate order contents
  • Order date

We aim to respond within 24 business hours.


Address Changes

We can modify your shipping address before the order has been shipped.

Once shipped, changes are no longer possible.


P.O. Boxes

We ship to P.O. Box addresses using postal services only.
Courier delivery may not be available for these addresses.


Tracking Information

Once your order has been shipped, you will receive a tracking link by email to follow your package in real time.


Damaged Packages

If your package arrives damaged:

If the package was delivered in your absence, please reach out to us with details.


Lost Packages

A package is considered lost only when confirmed by the shipping carrier.

If your package is officially declared lost, we will offer:

  • A replacement at no cost, or
  • A store credit of equal or higher value


Delivery Issues

If tracking shows the package as delivered but you did not receive it, please contact the carrier first.

We may assist you further depending on the situation.

Taxes

All applicable sales taxes are included in the product price at checkout.

Cancellations

Orders may be canceled before shipment only.

If your order has already been shipped, please refer to our Return & Refund Policy.

Insurance

All shipments are insured against loss and damage according to the carrier’s policies.

Claims for lost or damaged items will be handled in accordance with our return policy.

Customer Support

For any shipping-related inquiries, please contact us:

Email: contact@gemyena.com