Shipping policy
GEMYENA currently ships orders within the United States only.
Shipping Coverage
We currently ship to eligible residential and business addresses throughout the United States.
We do not currently offer international shipping.
Shipping Cost
We offer free standard shipping on all U.S. orders, with no minimum purchase requirement.
There are no standard shipping fees added at checkout for eligible U.S. orders.
If any additional applicable charges are required before an order can be completed, they will be disclosed at checkout.
Order Processing
Orders are typically processed within 0–1 business day after payment has been successfully received.
Orders are processed Monday through Saturday, excluding U.S. public holidays.
Orders placed on a Sunday or U.S. public holiday will generally be processed on the next available business day.
Processing time refers to the time required to prepare and dispatch an order before it enters transit.
Shipping and Delivery Time
After an order has been processed and shipped, standard shipping generally takes 5–11 business days.
The total estimated delivery time is therefore 5–12 business days from the date the order is placed, depending on the processing day and destination.
Delivery estimates are not guaranteed and may vary due to the destination, carrier operations, weather, holidays, peak periods, or other circumstances outside our reasonable control.
If an unexpected delay significantly affects the estimated delivery timeframe, we will provide appropriate information when available.
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.
Tracking information may take some time to become active after the package has been handed to the shipping carrier.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you need to correct your shipping address, please contact us as soon as possible at:
We may be able to update the shipping address if the order has not yet been shipped.
Once an order has been shipped, we cannot guarantee that the shipping address can be changed.
P.O. Boxes
We may ship to P.O. Box addresses when supported by the applicable shipping carrier.
Certain products or delivery services may not be eligible for P.O. Box delivery.
Delivery Issues
If your tracking information shows that your package has been delivered but you have not received it, please first check with household members, neighbors, building management, or other locations where the carrier may have left the package.
You should also contact the shipping carrier and GEMYENA as soon as possible.
We will assist with investigating the delivery issue where reasonably possible.
Damaged Packages
If your package arrives damaged, please contact us at:
Please provide photographs of the shipping package, shipping label where applicable, and damaged product.
We will review the situation and provide appropriate instructions.
Lost Packages
A shipment may be considered lost when the shipping carrier confirms that it has been lost or when the shipment cannot reasonably be delivered.
If a shipment is confirmed lost, GEMYENA will investigate the matter and determine the appropriate resolution in accordance with our Refund Policy.
Delayed Orders
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, operational disruptions, holidays, or other unforeseen circumstances.
If we become aware that an order is experiencing a significant delay, we will provide appropriate information when available.
Where required by applicable law, customers may have additional rights regarding delayed orders or cancellation.
Inventory Issues
We make reasonable efforts to maintain accurate product availability information.
In the rare event that a product becomes unavailable after an order has been placed, we will contact the customer and may offer an appropriate alternative or cancel the affected order and issue a refund to the original payment method.
Taxes
Applicable sales taxes are calculated and displayed at checkout based on the customer's shipping address and applicable law.
Any applicable taxes will be disclosed before the customer completes the purchase.
Order Cancellations
Orders may be canceled before they are shipped by contacting us at:
Once an order has been shipped, cancellation may no longer be possible. Please refer to our Refund Policy for information regarding returns and refunds.
Shipping Protection
Where applicable, shipments may be covered by carrier protection or insurance subject to the applicable carrier's terms and conditions.
Contact Us
For questions regarding shipping or delivery, please contact:
GEMYENA LLC
1207 Delaware Ave #4742
Wilmington, DE 19806
United States
Email: contact@gemyena.com
