Return & Refund Policy

At GEMYENA, we want you to be fully satisfied with your purchase. You may request a return within 30 days from the date your order is delivered. Once a return request has been approved, the item must be shipped back within 14 days of receiving return authorization, unless otherwise stated in the return instructions.

To be eligible for a return, the item must be returned in the same condition in which it was received. Jewelry must be unworn, unused, undamaged, and returned with all original packaging, tags, accessories, and any other items included with the order. Proof of purchase or your order number may also be required.

GEMYENA reserves the right to refuse a return if the item shows signs of wear, alteration, misuse, damage caused after delivery, or if any part of the original product or packaging is missing.

How to Request a Return

Before sending any item back, please contact our customer service team at contact@gemyena.com.

Your message should include your order number, the item you wish to return, and the reason for the return. Once your request has been reviewed and approved, we will provide you with the necessary return instructions.

Please do not send a return without first contacting us. Items returned without prior authorization may not be accepted or processed.

All approved returns must be sent to:

GEMYENA
1207 Delaware Ave #4742
Wilmington, DE 19806
United States

The return must be shipped within the applicable return period and in accordance with the instructions provided by our customer service team.

Return Shipping Costs

For standard returns, including returns due to a change of mind, ordering the wrong size, or simply no longer wanting the item, return shipping costs are the responsibility of the customer.

GEMYENA does not provide prepaid return labels for standard returns. Customers may choose the shipping carrier of their choice, but we strongly recommend using a tracked and insured shipping method.

The customer remains responsible for the returned package until it is delivered to our return address. GEMYENA cannot be held responsible for return packages that are lost, delayed, misdirected, or damaged while in transit.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it is delivered.

If you receive an item that is defective, damaged, or different from what you ordered, please contact us at contact@gemyena.com as soon as possible and include your order number, a description of the issue, and clear photographs where possible.

If we confirm that the item is defective, damaged due to an issue attributable to GEMYENA, or that an incorrect item was sent, GEMYENA will cover the applicable return shipping costs.

Depending on the circumstances and product availability, we will provide an appropriate remedy, which may include a replacement or a refund to the original payment method. Store credit may be offered as an alternative only with the customer's agreement.

Please do not return a defective, damaged, or incorrect item before receiving instructions from our customer service team.

Condition of Returned Items

Returned items must be handled with reasonable care.

Jewelry must not show signs of wear, scratches, modifications, resizing, damage, exposure to chemicals, improper storage, or any other alteration that occurred after delivery.

Where applicable, protective films, tags, boxes, pouches, certificates, accessories, and other original components should be returned with the item.

If an item is returned in a condition that does not meet these requirements, GEMYENA may refuse the return or, where permitted by applicable law, issue a partial refund reflecting any loss in value resulting from wear, damage, missing packaging, missing accessories, or alterations occurring after delivery.

Promotional Items and Bundles

If an order contains a set, bundle, promotional package, or multiple products sold together at a discounted price, the complete set may need to be returned in order to qualify for a full refund.

Partial returns from bundles or promotional offers may result in the refund being recalculated based on the value of the items retained by the customer.

Any free gift or promotional item associated with a returned purchase may also need to be returned. If it is not returned, its retail value may be deducted from the refund where permitted by law.

Exchanges

We currently do not offer direct exchanges.

If you would like a different size, style, color, stone, or product, you should return the original item in accordance with this policy and place a new order separately.

This allows the replacement product to be ordered immediately without waiting for the original return to be processed.

Refund Processing

Once your return has been delivered to us, it will be inspected before a refund is approved.

We will notify you once the return has been reviewed and let you know whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase within 7 business days.

Your bank, card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in your account.

If more than 10 business days have passed since we confirmed that your refund was issued and you have not received it, please contact us at contact@gemyena.com.

Original Shipping Costs

Original shipping charges are generally non-refundable, unless the return is the result of an error by GEMYENA, a confirmed defective product, or where reimbursement is required by applicable law.

If your order originally qualified for free shipping, no outbound shipping charge will normally be deducted from your refund unless otherwise permitted and clearly disclosed.

Any expedited, express, or optional shipping service selected by the customer is non-refundable except where required by law.

Refused and Undeliverable Packages

If an order is refused by the customer, not collected, or returned to sender because an incorrect or incomplete shipping address was provided, additional shipping or handling costs may be deducted from the refund where permitted by applicable law.

Any customs charges, carrier fees, return-to-sender fees, or other costs incurred as a result of a refused or undeliverable shipment may also be deducted from the refundable amount where legally permitted.

Chargebacks and Payment Disputes

If you experience an issue with an order, we encourage you to contact us first at contact@gemyena.com so that our customer service team can review the matter and attempt to resolve it.

Submitting a payment dispute does not automatically replace the return procedure described in this policy and may delay the resolution of an existing return or refund request.

Nothing in this section limits any rights you may have with your payment provider or under applicable law.

Contact

For any questions regarding returns, refunds, damaged products, or your eligibility for a return, please contact:

GEMYENA
Email: contact@gemyena.com

Return address:

1207 Delaware Ave #4742
Wilmington, DE 19806
United States