Terms of sale

TERMS OF SERVICE

Please read these Terms of Service carefully before using the Gemyena website. By accessing or purchasing from our website, you agree to be bound by the following terms.


1. General Information

This website is operated by Gemyena. Throughout the site, the terms “we”, “us” and “our” refer to Gemyena.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service.

We reserve the right to update, change or replace any part of these Terms at any time.


2. Eligibility

By using this site, you confirm that you are at least the age of majority in your state or country of residence.


3. Products & Availability

We strive to display as accurately as possible the colors, images, and descriptions of our products. However, we cannot guarantee that your screen’s display will be perfectly accurate.

All products are subject to availability. We reserve the right to discontinue any product at any time.

In case of stock issues, we may:

  • Contact you to offer a replacement or store credit
  • Cancel your order and issue a refund


4. Orders & Acceptance

Orders placed on our website are subject to acceptance.

We reserve the right to refuse or cancel any order for reasons including:

  • Suspected fraud
  • Payment issues
  • Previous disputes

Once your payment is successfully processed, you will receive an order confirmation email.

5. Pricing & Payment

All prices are displayed in USD ($) unless otherwise stated.

Prices include applicable taxes where required.

Payments are processed securely via trusted providers integrated with Shopify.

We do not store or have access to your full payment details.

6. Shipping

We offer free shipping on all orders within the United States.

Shipping times and conditions are detailed in our Shipping Policy.

7. Returns & Refunds (30-Day Policy)

We offer a 30-day return policy from the date of delivery.

To be eligible for a return:

  • Items must be unused
  • Items must be in original condition and packaging

To initiate a return, please contact:
contact@gemyena.com

Important:

  • Return shipping costs are the responsibility of the customer
  • We do not accept returns sent without prior approval
  • Cash-on-delivery returns are not accepted

Once your return is received and inspected:

  • A refund will be issued within 14 business days
  • Refunds are processed to the original payment method

If your item is defective or incorrect, please contact us with photos and we will resolve the issue promptly.

8. Order Cancellation

Orders may be canceled before they are shipped.

After shipment, please refer to our return policy.

9. Intellectual Property

All content on this website (including images, text, logos, designs, and branding) is the property of Gemyena.

Any unauthorized use, reproduction, or distribution is strictly prohibited.

10. Limitation of Liability

We do our best to ensure that all information on this website is accurate and up to date.

However, we do not guarantee that the website will be error-free or uninterrupted.

Gemyena shall not be held liable for any direct or indirect damages resulting from the use of the website or our products.

11. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, policies, or practices of these external sites.

12. Cookies

Our website may use cookies to enhance your browsing experience and for analytics purposes.

You may disable cookies in your browser settings, but some features of the site may not function properly.

13. Governing Law

These Terms of Service are governed by the laws of France.

Any disputes shall be handled by the competent courts in France.

14. Contact Information

For any questions regarding these Terms, please contact us:

Email: contact@gemyena.com